Not the answers you were looking for? Or you still have questions?
Feel free to contact us.
As we are small business, it doesn’t give us enough revenue if customer order less than 25€. We need to spend on cardboard box, thermobox, filler and salary. You are welcome however to do pick up order with minimum of 10€ per order.
Because when you pay online, there is administration cost. If you order under 10€ we don’t receive enough revenue since we have to pay high administration cost.
We are primarily a webshop. However, visits are possible by appointment.
We are small company with minimum workers, to work effectively and to ensure we have everything is written for later used, we only communicate via chat or email.
We reuse boxes and packing material. Use green hosting. Recycle any waste. And prefer Carbon neutral delivery.
You can contact us in Bahasa Indonesia, English or Dutch.
We’re happy to hear what you think. You can leave a review at Trustpilot or google.
You can also leave reviews on products.
Check here for more info on reviews.
Please contact us through **@******na.com“>e-mail our contact form or Whatsapp. And we’ll sort things out.
Trouble with payment on check-out?
Select bank transfer to finish your order and contact us. We’ll send you a payment link afterward.
Plastic packaging from Indonesia can behave differently. The plastic can become harder and more brittle. We take great care in packing our products. But sometimes can not prevent packaging from breaking when handled roughly in transport.
Select bank transfer to finish your order and contact us. We’ll send you a payment link afterward.
Yes you can!
Select bank transfer to finish your order and contact us for details.
We recycle as much as we can. Sometimes we also use old newspapers as filling. And buy or use secondhand boxes. We also separate and recycle any waste whenever possible.
Please recycle the package materials if possible.
We’re a small business that works hard to give you the best service we can. Please contact us and we’ll do our best to help.
We are sorry to hear that. Please contact us or check our return policy.
We are sorry to hear that. Please contact us. And we’ll see how we can sort thing out.
If your order hasn’t been sent you can cancel it. However there will be 0.50 cent administration fee if you paid your order via iDeal or Sofort and we can not refund other types of payment fee (ie: paypal, Klarna, credit card etc).
We do, please chat via WhatsApp +31631005236 or send us an email.
We are small business, we can’t afford to resend missing items. Therefore we give discount should you agree to keep the wrong items or give refund. Thank you for your understanding.