Return policy and right of withdrawal

Last updated January 22, 2021
 
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the date the product is received. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, place the item securely in its original packaging, and mail your return to the following address:
KiosKana
Attn: Returns
IJssellaan 144
Gouda, 2806TN
Netherlands
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
 

RIGHT OF WITHDRAWAL

You can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The reflection period starts on the day the product is received by you.

During this period, you shall handle the product and the packaging with care. You shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that you may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.

If you exercises the right of withdrawal you shall notify us with the standard form for withdrawal within the period of reflection.

Download the standard form for withdrawal (PDF)

You shall return the product or deliver it to us as soon as possible but within 14 days counting from the day following the notification.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on you.

You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 
REFUNDS
 
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
 
 
EXCEPTIONS
 
The following items cannot be returned or exchanged:
 
Perishable products or products with a limited durability.
Products which for their nature are irreversibly mixed with other products.
 
 
Please Note
 
Sale items and clearance items (Cuci Gudang) are FINAL SALE and cannot be returned.
 

Online Dispute Resolution website of the EU Commission

In order for consumers and traders to resolve a dispute out-of-court, the European Commission developed the Online Dispute Resolution Website: www.ec.europa.eu/consumers/odr

 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
+31 6 31005236

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